Terms & Conditions
Please find the Terms & Conditions of using our website listed below.
RedCastleToys.com is operated by
Pandamonium Toys Ltd
31 Western Avenue
Registered Company 10254647 (Incorporated in England)
VAT Number 247761186
Our Contract With You
- Thank You for your order. We appreciate you choosing us.
- You will receive email confirmation when you order is placed.
- Our contract with you is concluded when your order is dispatched.
- We will debit your account when your order is placed.
- You may cancel your purchase within 28 days of making your order . You do not need to give us a reason for doing so and you will not incur any penalty. For a full detailed list of conditions, see below.
1.1 We strive to ensure the prices on our website are correct.
1.2 You will be required to pay for postage unless stated otherwise.
1.3 We have the right to remove products from sale without notice.
1.4 We have the right to change the price without notice.
1.5 All prices include VAT at the applicable UK rate.
2.1 Payment can be made by the payment methods stated on our website.
2.2 You must be over 18 to make a purchase
2.3 Payment will be debited from your account at the time of purchase.
3). Acknowledging your order
3.1 When you make your order, we will send you a confirmation email to acknowledge your order.
3.2 If for any reason there is a issue with fulfilling your order, we will email you to explain why. The reasons for this could include (stock shortages, damaged product)
3.3 Your contract with us is concluded when your order is dispatched.
4). Your Right to cancel the order
4.1 You may cancel your purchase within 28 days of making your order . You do not need to give us a reason for doing so and you will not incur any penalty. For a full detailed list of conditions, see below
4.2 To cancel your order, you must email u
4.3 If for any reason you receive an item you didn’t order, please inform us as soon as possible.
4.4 If you cancel your order after the order was dispatched, you must send the goods back to us at your own cost and risk in their original condition. Our Return address is;
31 Western Avenue
Please pack the items so they will not incur damage. Please include the original packaging slip with the return section completed.
4.5 Once you have notified us regarding cancelling your order we will credit your account as soon as possible . If you need to return goods that were sent to you, your account will be credited when we have received the items and they have been checked.
5). If we need to cancel your order
5.1 We reserve the right to cancel your order if;
- If we don’t have the item in stock.
- W cannot obtain payment.
- A product, price, offer or description is showing a fault.
- We do not deliver to your order.
5.2 If for any reason we cancel your order we will notify you by email explaining why. We will credit your account as soon as possible.
5.3 We reserve the right to remove product from the website at any time without prior notice. We may refuse to process a transaction for any reason at our sole discretion.
6). Delivering your goods.
6.1 Your order will be delivered to the address stated by you at the time of purchase.
6.2 We aim to deliver your order as soon as possible.
6.3 You become owner of the goods at the time your order is delivered. Once goods have been delivered they will be held at your own risk and we will not be liable for their loss or destruction.
6.4 In order to get your order to you as soon as possible, we reserve the right to advise third party couriers to a neighbours house if you are not available. When a signature is obtained we are not liable for loss or destruction.
7). Faulty, Damaged Goods
7.1 If your order is visibly damaged in transit please don’t accept delivery. If your items are damaged or faulty we will strive to provide a replacement as soon as possible.
7.2 In the unlikely event that you receive faulty/damaged good we are happy to help. However we ask that you notify us of any problems in a suitable period of time. We reserve the right to test any products before a suitable action is taken.
8). Use and Storage of your data
8.1 If you have made an order from us, we will have your email address, phone number , address and credit card details . If you decide to deliver the items to someone else we will have their name and address. Information is only used to deliver your orders and contact you.
8.2 We also maintain a history of your purchases. This allows us to track your past deliveries and past orders. We also collect generic information relating to hits and site traffic patterns. We only use this information to strive to improve our website.
8.3 Some of your information has to be shared with our selected third party couriers to complete your order.
9). Consumer rights
RedCastleToys.com is committed to offering a fair service to you, our customer , so we adhere to the consumer rights act 2015